Microsoft Business Chat turns chatbot AI into a personal assistant

One of many new Copilot AI options coming to Microsoft 365 apps and companies is dubbed Enterprise Chat. It’s a chatbot expertise that’s capable of summarize data pulled from assembly transcripts, current contacts with clients, entries in your calendar, and extra which you could plug into emails for the staff or as slides in a presentation.

In response to Microsoft, through the use of grounding to focus the AI on your corporation’ trove of knowledge, it may possibly create related, correct responses to pure language prompts, like “Did something occur yesterday with [customer X]?” The bot is accessible from Microsoft365.com, Bing when signed in with a piece account, or by way of Microsoft Groups.

Microsoft Enterprise Chat
Picture: Microsoft

The output will look acquainted when you’ve seen the Bing AI chatbot at work, plugging in footnotes to point out the place it obtained explicit knowledge, and within the demo, there was a give attention to how customers can replace or right entries as essential.

There’s an acknowledgment within the pitch that it could not create an ideal completed product each time — we’ve seen the potential flaws of chatbot AI already. However this isn’t only a time saver; Microsoft suggests you may ask it to brainstorm on flaws in a method and even methods to take care of them.

Right here’s a listing of proposed prompts:

The brand new Copilot AI options are in restricted testing proper now with 20 of Microsoft’s clients, and particulars about pricing haven’t been introduced. The corporate says, “We might be increasing these previews to clients extra broadly within the coming months and can share extra on new controls for IT admins in order that they’ll plan with confidence to allow Copilot throughout their organizations.”

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