Google says it’s rolling out a software program replace for the brand new Nest Wifi Professional early subsequent week to handle the sluggish web speeds skilled by some customers. In an announcement to The Verge, Sanjay Noronha, Google Nest Wifi’s product lead, says the corporate’s “at present investigating studies of a small variety of customers experiencing lowered web speeds on Nest Wifi Professional routers,” and that its “groups are working to roll out a repair.”
Google launched the $199 Nest Wifi Professional mesh router final month whereas touting assist for the sooner Wi-Fi 6E that’s purported to allow speeds of as much as 5.4Gbps (given your web plan helps that). It additionally opens up a 6GHz band that helps mitigate community congestion, and routinely adjusts “community efficiency to reduce disruptions.”
However it didn’t take lengthy for studies to floor on the Google Nest neighborhood discussion board about a difficulty inflicting capped obtain and add speeds ranging wherever from 40Mbps to 90Mbps. Many customers mentioned their previous Nest Wifi Professional, which solely helps Wi-Fi 5, outperformed the brand new machine, as first reported by 9to5Google.
Not everybody who bought the brand new router has these points, although. As confirmed by Google, it largely impacts customers within the UK with point-to-point protocol over ethernet (PPPoE) networks. This method is utilized by many digital subscriber line (DSL) suppliers and entails having to configure your router with a username and password earlier than you possibly can hook up with the web. Judging by studies on the discussion board, although, the difficulty additionally seems to have an effect on customers within the US and different components of Europe, in addition to these with fiber.
Google didn’t specify precisely what precipitated the lowered speeds, however, hopefully, the upcoming software program replace will resolve it (a minimum of for individuals who have chosen to not return the machine by now).